Client: Multinational petrochemical manufacturer

Position 1: Export Specialist

Responsibilities:

  • Organizes and oversees the shipment of products to domestic and international locations.
  • Prepare and process all required documents and permits for shipping purposes, conduct quality inspections of shipments, and maintain records of all invoices and transactions
  • Responsible and oversight of exports sales and order taking activities
  • Lead and manage all the export sales activities to achieve timely internal and external customer orders fulfilment.
  • Assist Commercial Manager on the annual export customer satisfaction survey
  • Maintain interface between Export Customer (both internal and external – oversea), Sales, Logistics and Operation in terms of the order management & demand fulfillment process
  • Develop Export Delivery Policy and SOP on order fulfilment which include the order taking process flow, lead-time and recommend logistics providers to achieve lowest logistics cost
  • Working closely with Sales Support Manager and Commercial Manager in Implement annual overall cost improvements measures (export portion) to achieve best-in-class rates
  • Collates sales demand forecast and order data to develop delivery plan
  • Liaise with Technical team on COA issue and any oversea customer complaint on the quality related issues (if any)
  • Apply custom form (K2/K8/ZB2) and Form D, E, COO, etc. when necessary and managed oversea sales shipment for documentation preparation and coordination works
  • Liaise with other departments, discussing annual company targets, KPIs and agreeing on action plans to be taken with Commercial Manager.
  • Develop and maintain operating SOPs in compliance with ISO 9001:2015 standard
  • Able to react to change productively and handle other essential tasks as assigned.
  • Order taking for export sales, delivery arrangement and tracking (change management such as rescheduling, add-on order and order cancellation
  • Oversee the export sales activities such as day-to-day processing of customer’s order placement into E1.
  • Assist Commercial Manager to achieve customer KPIs in a timely manner
  • Support Export Sales and Sales Support team in term of annual logistics provider’s performance and costs with Technical team (Purchasing) to derive the lowest delivery route/ mode option at to customers in a timely manner
  • Update the Weekly Stock status and Weekly Receipts File
  • Support Sales Support Manager (back-up) for the Inventory monitoring
  • Assist and managed SI, B/L, packing list, DO, marine insurance purchase and other related export documents for export cargos such as finished goods and raw materials
  • Monitor and assist Commercial Manager for the oversea customer payment and collection
  • Develop oversea customer satisfaction goals and coordinate with the Sales/Logistics team to meet them on a steady basis
  • Maintain accurate records and document all oversea customer activities and discussions.
  • Compile service statistics and prepare detailed reports on delivery, also key-in any customer compliant into FMIS
  • Follow up on customer feedback
  • Undertake any additional assignment as may be directed by Commercial Manager

The Candidate

  • Familiar and knowledge of custom forms, import & export permits, custom clearance and declaration
  • Experience in handling export cargo
  • Good Command of English and Bahasa Malaysia
  • Degree in Industrial Logistics
  • 10 years of working experience in logistics, shipping, import and export
  • Top performer in previous employment

 

Position 2: Customer Service Executive (Logistics Specialist)

Responsibilities:

  • Responsible and oversight of CS activities
  • Lead and manage customer service activities to achieve timely customer orders fulfilment and customer support to the stakeholders
  • Assist Sales Manager and Sales Support Manager on the annual customer satisfaction survey
  • Maintain interface between Customer, Sales, Transporter, Logistics and Operation in terms of the order management & demand fulfilment process
  • Develop Delivery Policy on order fulfilment lead-time and recommend logistics providers to achieve lowest logistics cost. Implement annual cost improvements measures to achieve best-in-class rates as directed by Line Managers
  • Collates sales demand forecast and order data to develop weekly and monthly delivery plan
  • Liaise with Technical team on COA issue and any customer complaint on the quality related issues
  • Apply custom form (K1/K2/K8) and Form D, E, etc. when necessary and managed both domestic and oversea sales shipment for documentation preparation and coordination works
  • Liaise with other departments, discussing annual company targets, KPIs and agreeing on action plans to be taken with Sales Support Manager
  • Develop and maintain CS operating SOPs in compliance with ISO 9001:2015
  • Order taking, delivery arrangement and tracking (change management such as rescheduling, add-on order and order cancellation).
  • Oversee the CS activities such as day-today day-to-day processing of customer’s order placement into E1.
  • Assist Sales support Manager to achieve customer service KPIs in a timely manner
  • Support Logistics team in term of annual logistics provider’s performance and costs with Technical team (Purchasing) to derive the lowest delivery route/ mode option at to customers in a timely manner
  • Update the Weekly Stock status and Weekly Receipts File
  • Assist Purchasing and Planning department for the Production and Inventory monitoring
  • Assist and managed SI, B/L, packing list, DO, marine insurance purchase and other related documents for import and export cargos such as raw materials and finished goods.
  • Compile and update the Customer Service SOP, policies, and standards as per ISO 9001:2015 guideline
  • Monitor and assist Sales Manager, Sales Support Manager for the customer payment and collection
  • Develop customer satisfaction goals and coordinate with the Sales/Logistics team to meet them on a steady basis.
  • Maintain accurate records and document all customer service activities and discussions.
  • Compile service statistics and prepare detailed reports on delivery, also key-in any customer compliant into FMIS.
  • Follow up on customer feedback/ FMIS closure.
  • Undertake any additional assignment as may be directed by Sales Support Manager

The Candidate

  • Experience in logistics customer service
  • Experience as export executive
  • Experience in handling local and export sales orders
  • Holder of master and bachelor degrees in Business Administration
  • Good Command of English and Bahasa Malaysia
  • Good computer skills
supply-chain-logistics

Project Details

  • Category: Logistics & Supply Chain
  • Service: Recruitment
  • Industry: Petrochemical Manufacturing
  • Location: Across Malaysia